Returns & refunds

I want you to be happy with the products you buy from me.

My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

Returning an unwanted item?

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You’ll also need the email receipt or proof of purchase.

If the item being returned is part of a set, the whole set must be returned.

Returning a damaged or incorrect item?

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item. 

Don’t return anything until you’ve heard back from me.

Starting a return

To start a return, you can contact me at hello@modelmatic.uk.

Please include your order number and reason for the return. If due to damage, or incorrect items, photos will help me sort it faster.

If your return is accepted, I’ll send you instructions on how and where to send your package.

Returns will need to be sent to the following address:

Modelmatic Ltd.
Unit 47 The Raylor Centre
James Street
York
YO10 3DW.

You can always contact me for any return question at hello@modelmatic.uk.

Exceptions / non-returnable items

Certain types of items cannot be returned - opened “sealed cases”, single items part of sets, and items specifically ordered for you from one of my suppliers.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges (if applicable)

I only replace items if they are defective or damaged.  If you need to exchange it for the same item, send me an email to hello@modelmatic.uk and I’ll explain the options.

Please bear in mind that the items we sell are toys and will not last very long in the hands of an over enthusiastic toddler - I’ve seen a beautiful Greenlight police car lose its headlights in seconds by my then five year old son.

Combined postage refunds

When multiple orders are placed by the same customer, and where possible, I may combine the orders. When I do this, postage refunds will be provided as store credit only.

European Union 14 day cooling off period

Notwithstanding the above, if the items are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Refunds aren’t always instant, which is out of my control.

Late or missing refunds (if applicable)

If you haven’t received a refund after 14 days, please contact me at hello@modelmatic.uk.

Return address

To return your product, you should post your item to: Modelmatic. Unit 47 The Raylor Centre, James Street, York YO10 3DW.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service. We can’t guarantee that we will receive your returned item.