This page contains important information on deliveries during Brexit and Covid.
Update: 3rd February
Still a little behind, but not much. Expect orders to be packed and leave within 2-3 days. Royal Mail are still slow in some areas, so arriving may take between 2-12 working days.
Update: 15th Janury
As a consequence of having to isolate for 10 days last week, the fact I've got tons of awesome new stuff coming in daily, and the fact my kids aren't at school, I'm behind with packing and sending orders out.
I'll catch up soon enough, but in the meantime - please be patient!
For customers in the EU, my courier (DPD) had stopped road shipments for the last couple of weeks on and off. They've said they're starting again next week (which they've said before).
For smaller orders, I've sent some orders using Royal Mail - you should have received tracking (if not, ask).
In addition to the delays, you will find orders may now be subject to import costs. I've attempted to reduce prices to account for no UK tax, but the software I use (Shopify) didn't like it, so it's been disabled. I will be trying everything I can to get this working ASAP.
Update: 23rd Dec 2020 - Deliveries between Christmas & New Year
I'll be spending as much time as possible with my family over Christmas / New Year, so orders placed between 23rd December and 3rd January will be packed and posted the week starting 4th January. I will have a backlog though. I may be popping in to work occassionally, and will get a few orders out when I can.
If you're in the EU - Unfortunately DPD have suspended all parcels leaving the UK until the 4th January. Also unfortunately I currently have no idea what this means with regards to BREXIT, import duties and taxes. Sorry. When I know, I'll update this page.
Update: November 2020
I'm still posting orders out as soon as possible, but Royal Mail are very slow in some areas of the UK.
Update: 17th June 2020
It's the school summer holidays now - not that it makes a difference!
I'm still only working limited hours, Royal Mail are still delivering very slowly (a few parcels are taking 10 days to arrive) and International deliveries are a little slower getting out (my fault, not DPD who are on fire and delivering as quickly as usual).
Update: 26th May 2020
I'm still only able to work half days, and deliveries are slower than normal.
International deliveries are even slower, as I'm switching shipping company - but they will arrive.
Update: 24th April 2020
I've had quite a few emails and messages about deliveries taking much longer than usual - Royal Mail 48 is taking 4-5 days in some cases.
Update: 20th April 2020
I've caught up with all orders from the last three weeks, but I can't be at work every day (my wife is also working fulltime-ish), so will be sending out orders every couple of days. Thanks for your patience, and stay safe!
Update: 18th April 2020
I'm getting asked a lot about expected delivery times. I'm packing boxes as often as possible, and sending out in batches every few days - as an estimate, expect your orders to leave in 2-3 working days, and arrive in 4-5.
Update: 16th April 2020
I've started packing and sending orders out, however there is a backlog - so please bear with me.
Update: 6th April 2020
Had to pop in to work today, and got some parcels packed and ready for the next collection day (Royal Mail are no longer collecting parcels, so I'm not sure when that will be). During this busy period I will be packing boxes ready to ship as and when, so may not always be able to combine orders.
Update: 31st March 2020
It's been a very strange couple of weeks.
I wanted to give you an update on what's going on at Modematic.
On Friday 27th March I took the decision to temporarily stop packing and sending orders. I did this following government advice to stay at home for non-essential reasons, and because I didn't want to add to the current strain on the Royal Mail.
I'm not sure when orders will start going out again, but I will be keeping up with the news, and kicking off as soon as it's safe, and makes sense, to do so.
In the meantime, I'm still...
- accepting orders.
- expecting a huge delivery from Greenlight.
- adding new products as and when they arrive.
When orders do start going out I will have a backlog - please bear with me. Orders will be sent in order of when they were placed.
Thank you for your patience during these weird times.
Oh, and if you have pre-orders with me - don't worry! The current circumstances will not be the end of Modelmatic - sales have seriously cut down, but thankfully I have income from my web business too.